Oh no! We’re sorry to hear this. If you receive a faulty item please return it back to us within 30 days of purchase. Please get in touch with our Customer Care team before returning so we can investigate this as priority.
Please note, you are responsible for return shipping and we do not refund return shipping.
Please return the parcel to the following postal address:
Unit B1-D longford trading estate
If you are returning your items from outside of the UK, just attach the return slip with your parcel so we can identify your order and send your items using your preferred courier. Please note that the responsibility of all costs of the return are upon customers expense. Please return the parcel to the following postal address:
How long does it take to get a refund?
We aim to process all returns within 14 calendar days, once your return has been processed we’ll keep you updated every step of the way.
Can I exchange an item?
At present we’re unable to offer exchanges upon receiving your return, we’re sorry to disappoint! We’ll make every effort to quickly process your return and refund you back to your original method of payment. In the meantime, you’re more than welcome to place another order with us to receive your desired item.
Can I cancel or change my order?
We like to get your order out to you quickly so unfortunately, we can’t make changes or cancel an order once it has been placed. This includes changes to items or address information. If you wish to return an item, you have 30 days from the date of purchase to send it back to our Returns Team located in the United Kingdom.