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Shipping & Returns

Shipping & Returns

Shipping

All items will be sent on the day of purchase, providing orders are placed before 12pm.The Postal Service will be by Royal Mail Tracked, which is a  2-3 working day service.

Expect to receive your item within 2-4 working days.

We also offer a special Next Day Service for those very if the item is required next Day. Please contact us via email or phone if you need your parcel urgently when ordered and we will let you know if we can deliver next day- for next day orders must be before 12pm to be sent out same day.

Returns Policy

If you simply change your mind after receiving your item then you can return any unopened items within 14 days of purchase date for a refund, excluding the postage cost for sending the item out. For any items you are not satisfied due to fit or any other issues you can also refund within 14 days of purchase date and refund will be issued excluding postage cost to us. However, the item must be in a unworn condition (only tried for fit) and in the original packaging and with all original labels. We will not refund for worn items and if item shows any signs of being worn, we will return them back once the return delivery is paid for.

Notice of intention to return an item must be received within 7 days of receipt. If you are unhappy with the transaction for any reason, please contact us.


You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in moat cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.

Shipping

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.



Each country has its own custom clearance time and policy, some countries may take longer than others. Please be patient and await your parcel and if its take longer check with your local customs to see how long parcels takes to clear. Once it is despatched from the UK it will be the responsibility of the international country local courier service to get the parcel to you and will be out of our control.

 

All international customer have a 7 day 'cooling off' period from the day you receive your goods, in which time you should notify us that they wish to cancel their contract with you and a full refund will be given, excluding any original delivery charges if goods are already shipped.

If the goods have already been dispatched and it is simply a 'change of heart' then the return delivery costs will be bourn by the customer. However, if there is a fault, the return delivery costs will be bourn by us.

 

For all next day service we must get your order by 3pm
Otherwise it gets dispatched next working day. 
Its always best to email or ring us about your next day service before placing the order if your not sure you will get it on time or not.